In this video we'll show you how to add your Nexus ISP VoIP account to your PBX as well as how to create an extension and setup call routing.
If you find that your extension does not receive any audio, it is likely that your extension is connecting from behind a NAT/Firewall.
There are two things you can try to assist with this issue:
1. Open the extension's settings page (for the extension that is not working correctly), go to the "Advanced" tab. Change "Can Reinvite" to "Yes" and "NAT Mode" to "Yes - (force_rport, comedia)".
2. If the above still does not allow audio to work on your extension, you may need to enable port-forwarding on your internet router. You need to forward all traffic on port 5060 and ports 10,000-20,000 to the local IP address of your VoIP device. Please check your router's manual for instructions on how to enable port-forwarding.
In this video we'll continue on from the first video and show you how to add an IVR to your PBX.
In this video we'll show you how to add a conference room to your PBX.